Opening Hours

Monday, Wednesday & Friday:
9.00am — 6.00pm

Tuesday & Thursday:
9.00am — 8.00pm

Saturday:
9.00am — 4.00pm

Sunday:
Closed

Redeeming a Silk Treat Gift Voucher

Please have the voucher handy at the time of booking your treatment - we will require the voucher number and expiry date.  We may also request details regarding the treatment gifted to you.  Your gift voucher is precious currency, valid for nine months* and must be produced at the time of treatment. Silk Day Spa will not be responsible for lost or stolen vouchers.  Failure to produce a voucher will require full payment for the treatment with the value of the voucher refunded on presentation of the voucher. 

* Redemption time for special promotion gift vouchers may differ.

Gift Voucher Delivery Instructions and Time Frames

Traditional Gift Vouchers will be sent within 48 hours (excluding weekends and public holidays) of receiving both the order and payment confirmation online. A $6.00 postage and handling fee will be charged to all Traditional Gift Vouchers. Express Gift Vouchers do not attract a postage and handling fee.

Refund and Returns Policy

Gift vouchers are non-refundable and non-transferable; the balance of any gift voucher cannot be made available as cash.

Security of Cardholders' Account Data

Silk Day Spa does not record credit card details of any purchases, and any other relevant account data is encrypted via an SSL certificate.

Packages

Packages are unable to be split or the treatments within packages swapped. Massage and facial upgrades are available.

Deposit

50% deposit is required for group visits. 

Prices are in AUD, GST inclusive and may change without notice.  Gift vouchers made out to a specific treatment will be honoured at the purchased price when redeemed.

Be Our Guest

Extend your Silk Day Spa experience by spending time in the relax lounge before or after your treatment. Complimentary refreshments are provided.

Suggested Attire

For body treatments and massage, underwear is required and for wet treatments your bathers or use of our disposable underwear. It is suggested you wear open toe shoes for pedicures.

Booking Your Visit

We would like your visit to be at a time most suited to you.  To avoid disappointment, please book your visit early.

Children at Silk

As much as we love children, for the safety of your child and the comfort and relaxation of other visitors to Silk Day Spa, please make alternative child care arrangements.

Mobile Phones

We would appreciate your assistance in turning off mobile phones for your own enjoyment and for other guests enjoying their relaxation therapies.

Arrival Times

As a courtesy to all, client treatments are completed on schedule. Please plan your time carefully. 

To relax, prepare you for your treatment and complete forms to customise your treatment clients are requested to arrive 15 mins prior to treatment time.    

Health Issues

If you have any special health considerations, please inform us at the time of booking, as some treatments have contraindications. It is also essential to inform us if you are (or could be) pregnant.

Cancellation or Non-attendance Policy

We operate a popular spa and salon, and appointment times are precious - please respect our times. Bookings (including gift voucher bookings) cancelled or re-scheduled with less than 24 hours notice will incur a minimum 25% loading deducted from a gift voucher, a deposit paid or will be payable in advance when re-booking. 50% of the cost of the service will be invoiced or deducted from a gift voucher or deposit paid for non-attendance.

Booking an appointment at Silk Day Spa is an acknowledgement of these terms.

Silk Day Spa exclusively uses and supplies Aveda products in Bendigo.